This Is the Airline with the Worst Customer Service in the Industry

Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, there are also some disadvantages in today’s airline industry, like delays, cancellations, layovers, and mishandled baggage. (Plus, here are all the things that your airline won’t tell you.)

Surprisingly, the airline with the worst customer service, according to a new survey by Zogby Analytics and published on 247WallSt, is actually the seventh most used in the U.S. Regardless of its apparent popularity, Spirit Airlines ranks at 150th place for customer satisfaction. In other words… at the very bottom. (By the way, here are 18 things you should never do on a plane.)

According to 247WallSt, “The survey included a telephone interview with 1,500 randomly selected U.S. consumers. Respondents were asked to rate their satisfaction level with a company’s customer service on a scale of “excellent,” “good,” “fair,” and “poor” for each company.”

Spirit Airlines’ “excellent” rating was 18.42 percent and its “poor” ratings were 16.4 percent. “Spirit’s on-time arrival percentage was 73.5 percent in July and its cancellation rate was 0.8 percent, or 435 of nearly 54,000 scheduled flights. Mishandled baggage affected 2.86 customers per 1,000 travelers, or about 3,700 of the airline’s 2.09 million passengers in July,” the study says.

According to the survey, the best airline to choose is Southwest Airlines. Their “excellent” ratings were 35.96 percent and their “poor” ratings were only 4.63 percent. Here are more of the best airlines of 2017.

Besides choosing an airline with positive ratings, here are some other ways to take the stress out of air travel.