50 Secrets Your Boss Won’t Tell You—but You Need to Know

Don’t be such a downer

Your natural temperament may be cynical, sarcastic, or ultra low-key but if you have a job working with customers or clients you need to figure out a way to do your best Pollyanna imitation—especially if the client seems bored. “When dealing with a potential client that is showing signs of “lack of interest,” employees need to be able to make responsive judgment calls and steer the conversation to a more uplifting and interesting manner,” says Cody Schuldt, president and CEO of Spartan Digital.

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